- hosted.IM is Committed to Serving its Customers — One of the ways in which hosted.IM assures its customers with quality service is through safeguarding the privacy of each individual that visits our website or becomes one of our customers. This policy sets for the manner in which hosted.IM gathers, processes, stores and organizes the information provided by our users as they visit our website. In an evolving technological environment, we must all understand that with technology there is change and as such, hosted.IM will use its best efforts to afford its customers and users the newest developments in privacy protection. Like all of our standards, this policy too may change from time to time so we ask that you review these policies each time you visit our website. No matter what type of information that is provided through the hosted.IM website, Process One will protect the confidentiality of its customer's information, account information and personal information to the fullest extent possible. However, please note that information irrespective of type, once disclosed to a public arena (such as chat rooms or third party sites) can not be guaranteed by the protection of Process One.
- Personally Identifiable Information — This type of information which normally consists of names, addresses, e-mail addresses, credit card numbers, orders or request for services, will only be used in order to complete your request and provide you with the services. Unless otherwise instructed by you, Process One may often use this information for promotional purposes, advising you of new services and products, and improving upon the services we provide to our customers. All of your credit card and purchasing information is highly secured through commercially acceptable web-based security and encryption protocols. However, please note that certain personal and voluntary information which you provide on other websites such as feedback or opinions may be deemed non-confidential and un-protected by Process One from disclosure.
- General Information — This refers to the generic information gathered and stored by hosted.IM automatically while users are browsing through our website.This information is not personal in nature. It simply provides us with the user's Internet provider, website reference, and date and frequency of usage. Such information is useful for us in generating statistical information, in measuring website activity, and a means in which we can improve upon our services.
- Minor's Policy — Children under the age of 18 are prohibited from using our services without the consent of a parent or guardian. However, it must be noted that Process One has no way of knowing if a visitor or customer is actually under the age of 18. Therefore, it's entirely possible that we may collect, use and disclose information about users under the age of 18. We encourage parents to monitor their child's use of the Internet and advise those users under the age of 18 to obtain parental or guardian consent before disclosing any information.
- Exceptions — Process One will not disclose any of its customer's personal information unless there is reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Process One, Process One's customers, or others, or where Process One has a good faith belief that the law requires such disclosure. In addition, Process One will not disclose or monitor any content (personal or private electronic communications transmitted to hosted.IM) unless it is (i) necessary to provide service to the customer; (ii) to protect the interest of Process One; (iii) required to cooperate with orders, warrants, subpoenas, or other legal processes that Process One determines in its sole discretion to be valid and enforceable or (iv) where content is inadvertently obtained by Process One and appear to pertain to the commission of a crime and must be provided to a law enforcement agency.
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